A leader in proposal development and knowledge management with experience in IT Outsourcing, Business Process Outsourcing and Environmental Services. Strong focus on customer satisfaction for internal and external clients. Exceptional project management, multi-tasking and organizational skills. Additional experience in a variety of marketing, publishing, and sales support positions. Industries include outsourcing, consulting, human resources, telecommunications, retail, hardware manufacturing, software development, healthcare, environmental services, and state and local government.

 

CAREER4/15 – presentSR. PROPOSAL MANAGER

EXPERIENCEXerox (formerly Affiliated Computer Services, Inc. (ACS)) – Remote

(Business Process Outsourcing)

 

–        Establish timeline and assigned tasks for the timely completion of proposals

–        Schedule and lead RFP status calls

–        Manage and monitor proposal progress and take appropriate action to maintain schedule adherence

–        Ensure proper and timely submission of proposals, in compliance with mandatory procedures, legal review, approval and sign-off, publishing and packaging of final product

–        Manage key, cross-departmental relationships and promote atmosphere of cooperation between all departments to facilitate the development of compelling, vertically focused, and differentiated proposals

 

3/14 – 4/15GLOBAL PROPOSAL MANAGER

NGA Human Resources – Remote

(Human Resources Services)

 

–        Core, contributing member of global Sales and Pre-Sales accounts

–        Responsible for entire proposal development lifecycle from release to post-proposal submission activities

–        Project managed the entire proposal process including communications to entire pursuit team

–        Subject matter expert for company, client and statistical data

–        Collaborated with opportunity team to gain appropriate understanding of the sales strategy

–        Properly conveyed the business perspective, key messages, value proposition and differentiators

–        Drove strategy meetings

1/12 – 2/14MANAGER, PROPOSAL DEVELOPMENT

Severn Trent Services – Houston, Texas

(Water and Wastewater Services)

 

–        Led and managed proposal specialists and graphic artist to create winning proposals for water and wastewater clients

–        Worked directly with Business Development and technical staff to create customized proposals and presentations

–        Wrote client annual reports

–        Maintained templates and reusable content

–        Created and implemented department processes and managed budget

–        Business Development liaison and trainer for Microsoft Office 365 pilot

–        Developed Business Development SharePoint site

 

3/08 – 10/11MANAGER, PROPOSAL DEVELOPMENT

Capgemini – Remote

(Information Technology and Business Process Outsourcing Services, Technology Services, Consulting Services)

–        Led and managed an onshore and offshore proposal development team to create winning proposals with total contract revenues ranging from $1 million to $1.5 billion

–        Created and implemented new proposal development process to expand pursuit team efficiencies

–        Average team client satisfaction score was 4.7 out of 5.0 and proposals 100% on time and
on budget

–        Worked directly with sales executives, bid managers, solution architects, subject matter experts, legal, finance, HR and marketing to build comprehensive client responses to RFPs

–        Identified win themes and wove sales messaging throughout the response

–        Created or redrew graphics to enhance response content and tailor to message

–        Reviewed responses to ensure crisp messaging that met the clients’ stated requirements

–        Responsible for North America knowledge management activities for project, service line and service-specific materials that included the creation and maintenance of knowledge repositories

–        Conducted knowledge and tools training for new sales executives and bid managers

 

12/00 – 3/08PROPOSAL MANAGER

Affiliated Computer Services, Inc. (ACS), now Xerox – Dallas, Texas

(Information Technology and Business Process Outsourcing)

–        Collaborated with sales and solution architects to produce responses to clients’ request for
proposals (RFPs) in IT and Finance & Accounting (F&A) organizations

–        Read RFP requirements, determined project scope and made appropriate assignments to
response team

–        Attended pre- and post-RFP client meetings, created presentations

–        Directed editors, technical writers, graphic designers and print personnel to produce the
final response

–        Identified strategies, win themes and discriminators for use in the proposal

–        Managed each proposal project by developing schedules, key milestones and deliverables

–        Developed, maintained and implemented proposal processes across several lines of business

–        Maintained knowledge repository including current client references and statistics

–        Worked with meeting planners to produce yearly client symposium

 

PROPOSALOversee Proposal Development Department staffing plan including development of DEVELOPMENT              organizational structure • Lead teams onshore and offshore • Conduct annual and bi-annual QUALIFICATIONS              performance appraisals • Set priorities for Proposal Development Team • Contribute to               ongoing high performance team-building initiatives • Participate in bid/no bid meetings • Plan,               design, implement and manage the proposal response process for proposals, RFPs, RFIs,               questionnaires • Work closely with sales team to ensure key business objectives are met by               identifying and developing new business and renewal opportunities • Build and maintain               effective working relationships with sales team, bid managers, subject matter experts, and               other corporate departments • Understand               the client’s needs and clearly articulate how               solutions answer their objectives • Work with and direct response team to develop win themes               and differentiators. Ensure win strategies are incorporated into proposal • Conduct SWOT               analysis • Attend site visits as necessary • Schedule and facilitate kickoff, status and color               review meetings • Work with and direct graphics artists • Manage logistics for proposal               submission (compliance,               printing, binding, upload to procurement tool, shipping and delivery)               • Manage post-proposal activities including debriefs, lessons learned and document archiving               • Assist with presentation development for client meetings • Maintain and report monthly               RFI/RFP metrics to executive management • Manage adherence to company policies and               procedures with               regard to proposal preparation • Incorporate new ideas discovered through               the proposal process • Develop and maintain custom proposal templates • Create and maintain               knowledge management process and content library • Maintain client reference list • Edit,               proof and format response documents • Review and edit content to ensure it is customer               focused and succinct • Provide RFP process training and guidance for Proposal               Development team, sales, bid managers and subject matter experts • Excellent communication,               writing, editing and organizational skills •               Demonstrated ability to manage multiple priorities               and deadlines • Shipley trained

 

EDUCATIONIllinois State University, Bachelor of Science in Education

 

COMPUTERWindows, Microsoft Office (Word, Excel, PowerPoint), Microsoft (Project, Visio, SharePoint, EXPERIENCE              Lync, Communicator, Outlook, Office 365), Adobe (Illustrator, Photoshop), Qvidian proposal               automation, Salesforce.com, Google Mail, Client online response systems (e.g. Ariba)

 

PROFESSIONALAssociation of Proposal Management Professionals (APMP)

AFFILIATIONS

 

CERTIFICATIONSCF.APMP (accredited member of the Association of Proposal Management Professionals)

 

SOCIAL MEDIAhttp://www.linkedin.com/pub/edie-nesbitt/2/7b1/a41

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